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Online Shopping Guide and Return Prolicy

Online Shopping Guide and Return Policy

Shop at Lovejewellery store with peace of mind . All our products are clearly marked with real prices and quality assurance, and each product is packaged in a beautiful gift box, and online shopping can also be delivered to designated areas with peace of mind, so that customers can serve you  anytime, anywhere, no matter where they are. Surprise friends and relatives.

shopping process

1. First, choose your favorite item from the online store

2. Add product to cart

3. Checkout by order

4. Select delivery and payment method

5. Press go to checkout

6. Fill in customer information and delivery information

7. Press Verify Order

8. Checkout Payment

9. The ordering process is complete

Packaging and Shipping

Any purchase over HK$500 in the online store can use the SF Express delivery service for free. This offer is only applicable to Hong Kong and Macau. Free SF Express delivery service is available for purchases over HK$700 in the online store. This offer is only applicable to Taiwan. Each item will be placed in a beautiful jewelry box, and then packaged and shipped in a protective box to ensure that the gifts you choose can reach their destination safely and beautifully. Guests are responsible for any local shipping taxes.

Taxes and Duties

Product prices do not include any duties, taxes and other charges. If the goods are subject to import taxes, customs duties and local sales taxes in the region where they are located, taxes must be paid by the recipient. The local courier company staff will contact you with details of the incidents involved.

import taxes or additional handling charges.

For tax details, please contact your local customs office.

Return Policy

In any case to return the item, please contact our customer service first, explaining your return request and reason. If we agree that your situation qualifies for a return or exchange, our customer service will clarify return guidelines with you.

All merchandise must be unworn and in good condition, including all accompanying accessories. After receiving the return request and the returned item, we need 3-5 working days to process and inspect the item.

The price of the replaced item must be equal to or higher than the returned item. If the guest replaces the higher-priced item, the difference must be made up, and the guest shall bear all the costs incurred for the returned item, including all postage charges and taxes.

Refunded orders will be deducted from the shipping and handling charges incurred for the order, including orders with free shipping discounts, and the charges will be calculated based on the actual shipping charges incurred.

Please allow 4-6 weeks from the time we receive your return package for us to submit a refund request and refund the money.

**Please note that if you do not follow the correct return instructions, we will not be able to issue a refund.

**Custom-made products, special-price products and products marked as non-refundable are not refundable.

If the replacement item does not meet our guidelines, Ai Jewelry Store reserves the right to refuse the return and replacement of the item. In case of any disputes, Ai Jewelry Store will have the final decision.